Return & refund policy
At worthkart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for return
You may request a return if:
- The product is damaged, defective, or broken upon delivery.
- You received the wrong product or an incorrect item.
- The product has missing parts or accessories.
- The product is significantly different from its description on our website.
To be eligible for a return, the product must:
- Be returned within 7 days of delivery.
- Be unused, unwashed, and in its original condition.
- Include the original packaging, tags, manuals, warranty cards, and accessories.
- Be accompanied by the original invoice or proof of purchase.
Non-returnable items
The following items are generally not eligible for return:
- Products marked as Non-Returnable on the product page.
- Personal care and hygiene products that have been opened.
- Innerwear, lingerie, socks, and swimwear.
- Gift cards, digital products, and downloadable software.
- Customized or personalized products.
- Products damaged due to misuse, negligence, or improper handling by the customer.
Return request process
To initiate a return:
- Contact our customer support within 7 days of receiving your order.
- Provide your order number, product details, and the reason for the return.
- Share clear photographs or videos if the product is damaged, defective, or incorrect.
- Once your request is approved, we will arrange a pickup where available. If pickup is unavailable, you may be requested to ship the product to our designated return address.
Product inspection
Once the returned product is received, our quality team will inspect it to verify:
- Product condition
- Original packaging
- Accessories and documents
- Reason for return
If the product meets our return criteria, your refund or replacement will be processed.
Replacement policy
A replacement may be offered if:
- The product is damaged during shipping.
- The product received is defective.
- You received the wrong item.
Replacement is subject to stock availability. If the product is unavailable, a refund will be issued instead.
Refund policy
- Refunds are processed within 5–10 working days after successful inspection.
- Refunds will be credited to the original payment method used during purchase.
- For Cash on Delivery (COD) orders, refunds will be transferred to the customer's registered bank account or UPI ID after verification.
- Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
Order cancellation
Before Shipment
Orders may be cancelled before they are shipped for a full refund.
After Shipment
Orders cannot be cancelled once they have been shipped. Customers may request a return after delivery if the product is eligible under this policy.
Return shipping charges
- If the return is due to our mistake (wrong, defective, or damaged product), return shipping charges will be borne by worthkart.in.
- If the return is requested for any other approved reason, return shipping charges may be deducted from the refund amount or paid by the customer.
Late or missing refunds
If you have not received your refund:
- Check your bank account or payment method.
- Contact your bank or payment service provider, as processing times may vary.
- If the issue persists, contact our customer support team.
Exchange policy
We currently offer exchanges only for damaged, defective, or incorrectly delivered products. Exchanges for size, color, or customer preference are subject to product availability and company policy.
Fraudulent returns
We reserve the right to reject return or refund requests if:
- The returned product has been used, altered, or damaged by the customer.
- Required accessories or original packaging are missing.
- The return request is found to be fraudulent or violates our policy.
Contact us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@worthkart.in
Phone: +91-XXXXXXXXXX
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM