Privacy Policy

At WorthKart, we recognize that your privacy is important and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit, browse, register, or make purchases through WorthKart.in.

Our goal is to provide a secure, transparent, and trustworthy shopping experience while ensuring that your personal information is handled responsibly and in accordance with applicable laws.

This Privacy Policy applies to all visitors, registered users, customers, sellers (if applicable), and anyone who interacts with our Website or uses our services. By accessing or using WorthKart, creating an account, placing an order, subscribing to our newsletters, or otherwise providing your personal information, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

If you do not agree with the terms of this Policy, you should discontinue the use of our Website and services.

Collection of Your Personal Information

At WorthKart, we collect personal information to provide a secure, efficient, and personalized online shopping experience. The information we collect helps us process your orders, deliver products, provide customer support, improve our services, and comply with applicable legal and regulatory requirements.

Depending on how you use our Website, we may collect information such as:

• Full name

• Email address

• Mobile number

• Billing and shipping address

• City, state, postal/ZIP code, and country

• Order details and purchase history

• Product details and invoices

• Transaction records

• Delivery preferences

• Customer service requests

Payment-related information, such as your payment method, transaction reference number, and payment status, may also be collected to complete your purchases.

However, sensitive payment details, including debit or credit card numbers, CVV, UPI PINs, and net banking credentials, are securely processed by trusted third-party payment gateway providers and are never stored on WorthKart's servers.

We may also automatically collect certain technical information, including:

• IP address

• Browser type

• Operating system

• Device information

• Browsing activity

• Pages visited

• Referral URLs

• Diagnostic data

Additionally, we may collect information when you contact us through email, phone, live chat, social media, feedback forms, surveys, promotional campaigns, or product reviews.

How We Collect Your Personal Information

At WorthKart, we collect your personal information through lawful and transparent methods. The information collected depends on how you interact with our Website and the services you use.

We may collect information that you voluntarily provide when you:

• Create or manage an account.

• Place an order.

• Update your profile.

• Add or update billing and shipping addresses.

• Subscribe to newsletters.

• Contact customer support.

• Participate in surveys or promotional campaigns.

• Submit product reviews.

• Make inquiries or complaints.

• Request returns, refunds, replacements, or warranty services.

We also collect certain information automatically through cookies, web beacons, log files, and similar technologies. This may include your IP address, browser type, operating system, device information, pages visited, browsing activity, referral URLs, and approximate location based on your IP address where permitted.

We may also receive limited information from trusted third-party service providers, including payment gateway providers, courier and logistics partners, customer support platforms, analytics providers, marketing partners, and fraud prevention services.

When you contact WorthKart through email, phone, live chat, social media, or feedback forms, we may retain records of those communications to improve customer support and service quality.

Use of Your Personal Information

At WorthKart, we use your personal information for legitimate business purposes and to provide a secure, reliable, and personalized shopping experience.

Your information may be used to:

• Create and manage your WorthKart account.

• Process and manage your orders and purchases.

• Verify payments and generate invoices.

• Arrange product deliveries and track shipments.

• Provide customer support.

• Process returns, replacements, refunds, and warranty requests.

• Send order confirmations and delivery updates.

• Send payment and other service-related notifications.

• Personalize your shopping experience.

• Recommend relevant products and services.

• Improve our Website, products, and services.

• Maintain the security of our Website and services.

• Prevent, detect, and address fraudulent or unauthorized activities.

• Comply with applicable legal and regulatory requirements.

We may also use your browsing and purchase history to understand customer preferences and improve your overall shopping experience.

All payment transactions are securely processed through trusted third-party payment gateway providers. WorthKart does not store sensitive payment information such as debit or credit card numbers, CVV, or UPI PINs.

We process personal information in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

Sharing of Your Personal Information

At WorthKart, we value your privacy and do not sell, rent, or trade your personal information.

We may share necessary information with trusted third-party service providers who help us operate our Website and provide our services, including:

• Payment gateway providers

• Courier and logistics partners

• IT and technical service providers

• Analytics providers

• Customer support providers

• Fraud prevention and security service providers

Such information may be shared only to the extent reasonably required to process orders, complete payments, deliver products, provide customer support, improve services, maintain security, or perform other necessary business functions.

We may also disclose personal information:

• When required by applicable law or legal process.

• In response to lawful requests from government or regulatory authorities.

• To prevent fraud, unauthorized activities, or security threats.

• To protect our legal rights, property, users, or services.

• In connection with business transfers such as mergers, acquisitions, or restructuring.

Third parties receiving personal information are expected to maintain appropriate confidentiality and security measures.

Security of Your Personal Information

At WorthKart, we take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

We may use security measures such as:

• SSL/TLS encryption.

• Secure servers.

• Firewalls.

• Restricted access controls.

• Security monitoring.

• Regular system updates and maintenance.

Sensitive payment information, including debit or credit card details, CVV, UPI PINs, and net banking credentials, is securely processed by trusted third-party payment gateway providers and is never stored on WorthKart's servers.

Access to personal information is limited to authorized personnel and trusted service providers who require the information to perform their responsibilities and are expected to maintain confidentiality.

However, no online system, website, network, or method of electronic transmission can guarantee absolute security. While WorthKart takes reasonable measures to protect your information, you should also keep your account credentials confidential and report any unauthorized activity immediately.

Retention of Your Personal Information

At WorthKart, we retain your personal information only for as long as reasonably necessary to provide our products and services, process orders, maintain customer accounts, comply with legal and regulatory obligations, resolve disputes, and protect our business and users.

The retention period may depend on:

• The type of information collected.

• The purpose for which the information was collected.

• The nature of our relationship with you.

• Applicable legal and regulatory requirements.

• The need to resolve disputes or enforce agreements.

This may include account details, order history, payment confirmations, customer support records, marketing preferences, and website usage information.

When personal information is no longer required, or when a valid deletion request is received where permitted by law, we may securely delete, anonymize, or permanently de-identify the information using appropriate security measures.

Access and Choice

At WorthKart, we respect your rights regarding your personal information and are committed to giving you appropriate control over how your information is collected, used, and managed.

Depending on applicable laws, you may be able to:

• Access your personal information.

• Update or correct inaccurate information.

• Request deletion of your personal information where permitted.

• Manage your communication preferences.

• Opt out of promotional emails and marketing communications.

You may manage certain information through your WorthKart account or contact our customer support team. To protect your privacy and prevent unauthorized access, we may verify your identity before processing certain requests.

You may opt out of promotional emails, newsletters, and marketing communications by updating your preferences, using the unsubscribe option, or contacting us directly.

Please note that you may continue to receive essential service-related communications, such as order confirmations, payment notifications, and delivery updates.

WorthKart will handle applicable privacy requests in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

Updates to the Privacy Policy

WorthKart may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable laws and regulations.

Any changes will be posted on this page along with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If we make material changes that significantly affect your privacy rights, we may notify you through email, website notifications, or other appropriate communication channels, where required by applicable law.

Your continued use of the WorthKart Website after an updated Privacy Policy is published will be subject to the revised Policy.

Grievance Officer

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

WorthKart

Email: support@worthkart.in
Phone: +91-8130880308

We will acknowledge your complaint within a reasonable time and make reasonable efforts to address and resolve your concern.

If additional information is required to process your request, we may contact you using the details you have provided. All grievances will be handled confidentially and in accordance with applicable data protection laws.