Account & Data Deletion Request

WorthKart respects your privacy and provides customers with the option to request deletion of their account and personal information, subject to applicable laws, regulatory requirements, legitimate business needs, and any information that WorthKart may be required to retain.

Customers who no longer wish to use their WorthKart account may submit a request to delete their account and associated personal information. Before processing the request, WorthKart may verify the customer's identity and account ownership to help prevent unauthorized deletion requests.

How to Request Account Deletion

To request deletion of your WorthKart account and personal information, you may contact our customer support team using the details provided below. Please include sufficient information to help us identify your account and process the request.

Your request should generally include:

• Full name registered with the WorthKart account
• Registered email address
• Registered mobile number
• Account or order details, if required for verification
• A clear statement requesting account and data deletion

For security purposes, WorthKart may ask for additional information to verify your identity before proceeding with the request. This information will only be used for verification and processing of the deletion request.

What Happens After a Deletion Request

Once a valid deletion request is received and successfully verified, WorthKart will review the account and the information associated with it. Where deletion is permitted and technically possible, the account may be deactivated or deleted and eligible personal information may be removed, anonymized, or otherwise processed in accordance with applicable requirements.

Deletion of an account may result in the loss of access to certain account-related services, including:

• Order history and account information
• Saved addresses and preferences
• Account-related communications
• Other features or information associated with the deleted account

Account deletion may also affect your ability to access information related to previous orders through your account.

Information That May Need to Be Retained

Account deletion does not necessarily mean that every record can be immediately or permanently deleted. Certain information may need to be retained where it is required for legitimate purposes, including legal, regulatory, accounting, tax, fraud prevention, security, dispute resolution, or other applicable obligations.

Where retention is required, WorthKart will retain only the information that is reasonably necessary for the applicable purpose and will handle such information in accordance with its Privacy Policy and applicable requirements.

Where appropriate, retained information may be securely deleted, anonymized, or de-identified once the applicable retention requirement or legitimate purpose has ended.

Pending Orders, Refunds, or Disputes

If your account has pending orders, returns, refunds, cancellations, complaints, payment issues, disputes, or other ongoing transactions, the deletion request may require additional processing before the account can be fully deleted.

This is because certain information may be necessary to complete the transaction, process a refund, resolve a complaint, prevent fraud, or comply with applicable legal or financial requirements.

Customers are therefore advised to resolve any important pending matters before requesting account deletion.

Processing Time

WorthKart will make reasonable efforts to review and process verified account deletion requests within a reasonable period. The actual processing time may vary depending on the nature of the request, verification requirements, pending transactions, technical requirements, and applicable legal or regulatory obligations.

If additional information is required, WorthKart may contact the customer before completing the request.

Contact Us

For an Account & Data Deletion Request, please contact:

Email: support@worthkart.in
Phone: +91-8130880308